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  • Seven Points Of Reliability At L'ecrin Boutique
    Seven Points Of Reliability At L'ecrin Boutique

    Expanding the Hermes specialized boutiques to Tokyo and Singapore by Maison L’ecrin group.
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  • L'ecrin Boutique Tokyo
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Privacy Policy

Maison L’ecrin Inc. (“Our Company”) requests our customers to disclose their personal information such as their names, addresses, telephone numbers and email addresses (including information related to individuals that, when linked with other information, will be treated as personal information), which are required for purchases or communications when they use our services. Paying full and serious attention to the importance of personal information, Our Company has prepared this Privacy Policy in accordance with the purpose of the Act on Protection of Personal Information and other guidelines and treats appropriately any personal information that we encounter in the course of our business.

Name, Address, and Name of Representative of Our Company
Maison L’ecrin Inc.
Roppongi Hills Cross Point 8F, 6-3-1, Roppongi, Minato-ku, Tokyo 106-0032
Machiko Takahashi, CEO

Compliance with Relevant Laws and Guidelines and the Like
Our Company will appropriately treat personal data in compliance with the Act on Protection of Personal Information, the guidelines of the Personal Information Protection Commission and other guidelines.

Personal Information:


The personal information that Our Company obtains pursuant to this Privacy Policy refers to information regarding living individuals, including names, dates of birth, addresses or any other information by which certain individuals can be identified, or such information that can be easily collated with other information whereby certain individuals can be identified (e.g., e-mail addresses, information regarding credit cards and bank accounts, and the types and quantities of, or amounts charged for the goods ordered).

Collection of Personal Information:


Our Company will collect personal information only by appropriate and fair means to the extent and within the scope necessary to achieve the purposes of use of personal information.

Purposes of Use of Personal Information:


The following are the purposes of use of personal information of Our Company. Except for cases where the individual who is the subject of the personal information agrees or the law allows an exceptional treatment, Our Company will use personal information within the scope of our purposes of use and in accordance with the provisions of laws.

1) Information Regarding Customers (Including Customers who Contact Us)
・ For the purpose of confirmation and communication regarding details of orders and delivery methods;
・ For the purpose of confirmation if identity verification is necessary;
・ For the purpose of demanding payment;
・ For the purpose of notifying credit card companies, loan companies or payment agencies of the information of our customers who purchase through credit cards or loans if our customers use the payment services and the like of such credit card companies, loan companies or payment agencies;
・ For the purpose of after-sales services;
・ For the purpose of notification and advertisement of campaigns, goods, services and relevant shops that meet customers’ interests and preferences by analyzing collected attribute information, browsing history, action history, interests and concerns and the like (Our Company may use customers’ information such as interests and preferences and browsing history obtained from a third party other than Our Company by linking it with the personal information of customers already held by Our Company. In such case, Our Company will obtain the prior approval of customers and use such information within the scope of our purposes of use.);
・ For the purpose of sending of e-mail newsletters to those who registered for the distribution thereof;
・ For the purpose of conducting questionnaires;
・ For the purpose of replying to requests and inquiries from customers;
・ For the purpose of improving the quality of telephone calls, understanding correctly the details of inquiries and the like, and enhancing our future services (We may record phone call conversations with our customers for these purposes.);
・ For the purpose of declining the use of our services to those who we consider have ordered goods with dishonest purposes;
・ For the purpose of examining or confirming afterward with credit card companies, loan companies or payment agencies the status of the use of credit cards or loan applications if an illegal transaction such as the use of a credit card by a third party is suspected or problems and the like concerning payment arise in a transaction; and
・ For the purpose of site retargeting (remarketing), including for search-related advertising using business operators who distribute advertisements.

2) Information Regarding Business Partners
・ For the purpose of negotiation, placement of orders, execution and performance of contracts, and necessary communication in the course of business.

3) Information Regarding Personnel Affairs
・ For the purpose of employment or personnel management;
・ For the purpose of communication with those who have retired if there is a need therefor for the purpose of confirmation and the like in the course of business; and
・ For the purpose of employment screening, communications regarding items for confirmation during screening, and notification of the results of employment screening.

Matters Concerning Measures for Security Management


Our Company will take necessary and appropriate measures for security management for the purpose of managing personal data without any leakage, loss or damage. In addition, in providing goods and services to customers, Our Company may entrust a part of our business to a contractor and provide personal information to such contractor within the scope necessary for the achievement of our purposes of use. Our Company will conduct necessary and appropriate supervision of the employees and contractors (including subcontractors and the like) who treat personal information. Please contact the Contact Desk for Disclosure, etc., of Personal Information for the specific details of such measures for security management.

Treatment of Personal Information in Foreign Countries


Our Company appropriately treats personal information that is highly private, such as customers’ names, addresses, dates of birth, membership IDs, passwords, and information regarding credit cards and payments, in accordance with Japanese law. Our Company may also treat personal information in foreign countries. Please contact the Contact Desk for Disclosure, etc., of Personal Information for specific details thereof.

Disclosure of Personal Information (Distribution to Third Parties)


1) Our Company will not disclose personal information to any third party unless our customer or any other person who is the subject of such personal information agrees thereto; provided, however, that this shall not apply to the following cases. For the joint use of personal information, please refer to the statements hereunder.
・ If disclosed pursuant to law;
・ If disclosure is required to protect the life, body or property of a person and it is difficult to obtain the approval of the subject person;
・ If disclosure is especially required to improve public health or promote the healthy upbringing of children and it is difficult to obtain the approval of the subject person;
・ If there is a need to cooperate with national agencies or local governments or those who are entrusted by either of them on the statutory entrusted affairs and the conduct of such affairs might be hindered by obtaining the approval of the subject person; and
・If any statistical data (those with which customers cannot be identified) are disclosed or provided.

2) Notwithstanding the preceding paragraph, Our Company will provide personal information (e.g., name, address, telephone number and information regarding one’s workplace, occupation and credit card provided in a loan application form) to credit card companies, loan companies and payment agencies to the extent necessary for the purpose of our customer’s payment or confirmation afterward with any of these companies of the status of transactions through telephone, internet or facsimile transmission.

Joint Use of Personal Information


Our Company jointly uses personal information pursuant to the following provisions.

1) Personal Data Items Jointly Used: Names, dates of birth, addresses or any other information by which individuals can be identified, or such information that can be easily collated with other information whereby certain individuals can be identified (including telephone numbers , zip codes, e-mail addresses, information regarding credit cards or bank accounts, or the types or quantities of, or amounts charged for the goods ordered, if they fall under the above said category).
2) Scope of Joint Users: Group companies affiliated in terms of capital or human resources, and contractors.
3) Purposes of Use by Users: To be jointly used within the scope of the Purposes of Use of Personal Information above.
4) Name, Address, Representative, etc., of the Company Responsible for the Management of Personal Data Jointly Used:

Our Company is responsible for the management of personal data jointly used. For our address and representative, please see “Name, Address, and Name of Representative of Our Company” above.

For inquiries regarding the joint use, please contact:
Contact Person: Masahiro Seo, Information Manager of Our Company
Telephone Number: 03-3478-7770
Hours: 11:00~20:00 (Service not available during the year-end new year holidays)

5) Methods of Obtaining: Obtained directly from the subject persons orally or in writing, or through media such as documents shared by Our Company with joint users or internet.

Purposes of Use of Personal Data Held


The purposes of use of personal data held by Our Company are the same as the Purposes of Use of Personal Information above except for cases stipulated as exceptions by law.

Request for Notification of the Purposes of Use of, Disclosure of, Correction, Addition or Deletion of the Contents of, Suspension of Use or Erasure of, or Suspension of Distribution to Third Parties of Personal Data Held


If Our Company receives a request regarding matters such as notification of the purposes of use of, disclosure of, correction, addition or deletion of the contents of, suspension of use or erasure of, or suspension of distribution to third parties of personal data held (“Disclosure, etc.”), we will respond appropriately after taking measures such as confirming the identity of the customer in accordance with the procedures prescribed by Our Company, pursuant to the Act on Protection of Personal Information and other laws. If you would like to make such request, please contact the Contact Desk for Disclosure, etc., of Personal Information. If a request for Disclosure, etc., of personal information is made by a customer, generally the following fees and costs will be charged by Our Company.

(a) Handling fee (per one request): 3,300 yen (including tax)
(b) Postage: 84 yen
(c) Simple registered mail fee: 320 yen

Contact for Complaints and Inquires regarding the Treatment of Personal Data Held


Maison L’ecrin Inc.
Address: Roppongi Hills Cross Point 8F, 6-3-1 Roppongi, Minato-ku, Tokyo 106-0032
Contact Desk for Disclosure, etc., of Personal Information: 03-3478-7770 (Hours: 11:00~20:00, Service not available during the year-end new year holidays)

Our Company is not an authorized personal information protection organization (which is a private organization that conducts businesses such as the processing of complaints to ensure the proper handling of personal information under Article 37 of the Act on Protection of Personal Information).

Cookie Usage


・How cookies work
Cookies are small files issued by websites viewed by users and saved to the users’ devices. Cookies include information such as how many times customers use the website and are used to improve the user-friendliness of the website. For example, cookies make it possible to make password entry unnecessary when re-accessing a website. In addition, when someone leaves products in their website shopping cart and closes the website without purchasing them, cookies are used to ensure that the products are still in the cart when the user later views the website again.

At the same time, customers who do not want cookies to be used to record customer-related information can change their personal browser settings to prevent the receipt of cookies or delete them. However, if cookies are not used, please note that certain features of our website might be limited.

・Purpose of using cookies
We use cookies for purposes including improving the user-friendliness of our website when customers view it, measuring, analyzing, and improving the viewing situation of our website, measuring the effectiveness of advertising, and distributing advertisements according to the customer’s browsing history for our website.

・Information obtained by using cookies
For our website, information obtained through first-party and third-party cookies includes cookie IDs (numbers used to identify browsers), domain names, website viewing dates and times, the number of website views, referrer information, website-internal page transitions, age/sex, user interests, regional information, and the browser type. However, cookies are not used to obtain personal names, email addresses, or any other information that can be used to specifically identify individuals. The above includes information inferred by using the Google Analytics features.

・Third-party services used to analyze and improve our website
Our company uses Google Analytics, which is provided by Google LLC, to measure and analyze the viewing situation of our website and for other purposes including measuring the effectiveness of advertising. In order to accomplish the above, we send some of the above information obtained through the use of cookies to Google Analytics, and we use the received results of website-viewing-situation analysis, etc. conducted by Google Analytics to improve our website. In addition, we use the above information obtained through the use of third-party cookies to measure the effectiveness of advertising and consider advertising suitable for our customers, etc. However, none of the information sent to or received from Google Analytics can be used to specifically identify individuals.
Customers who wish to prevent the use of Google Analytics for analysis of our website can do so either by stopping the use of cookies or by changing a Google Analytics setting to disable Google Analytics. For details, see the websites below.
Terms of service:https://www.google.com/analytics/terms/us.html
Opt-out add-on: https://tools.google.com/dlpage/gaoptout?hl=en&gl=us

・For information about Google’s use of information collected through websites and applications that use the services provided by Google, please visit: https://policies.google.com/technologies/partner-sites?hl=ja ・Distribution of advertisements by using third-party services
Regarding the distribution of certain advertisements, our company uses third-party services to advertise (including search-related advertising) in accordance with the viewing situation, etc. of customers. The third parties that provide these advertising services also obtain the information above by using cookies or by sending a part of the information above that is obtained by us through cookies, but these third parties also manage such information in accordance with their own established privacy policies. In addition, these third parties do not obtain information that can be used to specifically identify individuals, and customers who do not want such advertisements to be distributed to them can use the websites of the third parties to stop such usage. For details, see the websites of each third party.

The third parties that provide the services are listed below.
・Google LLC and its partner companies (Google advertising)
Privacy policy:
https://policies.google.com/privacy?hl=en&gl=us.
Advertising customization:
https://adssettings.google.com/authenticated?hl=en&gl=us#display_optout
・Yahoo! and its partner companies
Privacy policy:
https://about.yahoo.co.jp/docs/info/terms/chapter1.html#cf2nd
Disabling advertisement targeting and advertising:
https://btoptout.yahoo.co.jp/optout/preferences.html

Use of Personal Information under the Privacy Policy


If you do not agree to the use, etc., by Our Company of personal information in accordance with this Privacy Policy, our services (including the purchase of goods through credit card companies or loan companies) may not be available to you. We request your understanding.

To persons residing in the EU


The personal information of customers residing in the European Economic Area, which includes the EU member countries as well as Norway, Iceland, and Liechtenstein (collectively called the EU in this privacy policy),and United Kingdom of Great Britain and Northern Ireland , will be handled as indicated by the items below, which apply either in addition to or in place of previously mentioned items.
Please click here for more details.

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In order to provide a better experience to our customers, our company uses cookies for purposes including data collection and analysis to make our website more user-friendly, otherwise improve its quality, and display advertising that seems suitable for our customers.
If you click the “I agree” button or continue viewing our website and move to a different page, it will be assumed that you have agreed to the use of cookies and the use of your data for the above purposes. For details, click here.
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In order to provide a better experience to our customers, our company uses cookies for purposes including data collection and analysis to make our website more user-friendly, otherwise improve its quality, and display advertising that seems suitable for our customers.
If you click the “I agree” button or continue viewing our website and move to a different page, it will be assumed that you have agreed to the use of cookies and the use of your data for the above purposes. For details, click here.
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Daily 11:00-20:00(Japan time)
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